Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United Kingdom : 1 - 2 business days
- North America : 5 - 7 business days
- Europe : 3 - 5 business days
- Australia, New Zealand and Oceania : 5 - 7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
Business privacy policy
This privacy policy sets out how LovedbyBB uses and protects any information that you give LovedbyBB when you use Etsy.
LovedbyBB is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
LovedbyBB may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
What we collect
We collect the following information:
• name
• contact information including email address, postal address and postcode
What we do with the information we gather
We require this information to complete the transaction and to post the goods you have purchased from LovedbyBB to the customer.
We will not sell, distribute or lease your personal information to third parties
Frequently Asked Questions
Shipping
Shipping - I aim to post orders on the same day as the order is made. But I state 1-2 business days BEFORE shipping.
UK orders for bows and cards will be sent out usually on the same day as the order is placed via 2nd class standard postage. If you want a trackable service there will be an additional charge.
Shipping to rest of the world - is an additional 5-7 working days for delivery (sometimes longer on the holidays). I use standard international shipping. This is an economy postal service taking 5-7 working days that does not have tracking.
Please message me if you need something by a specific date and i can see if there is an alternative postal service.
My shipping costs reflect the postal cost and packaging.
Bulk orders
Pricing for postage is based on up to approximately 10clips. If an order is larger than this there maybe additional postage costs- I will obtain a quote for shipping a large order and agree a cost with a customer
Custom and personalised orders
Please feel free to ask me if you want a bulk order or maybe a double bow in a ribbon only listed as a single bow OR for a ribbon bow peg in a specific ribbon
Also if you want any hair clip on a hair elastic/bobble -please ask and I can do this for you!
Happy to try and meet all requests!xxx
Gift wrapping and packaging
My products come in brown kraft card postal boxes or brown card envelopes. Bubble wrap is used to protect the products. The boxes are then posted in mailing bags